Update your account settings in Apple Mail, using a different port than before.Īpple Mail may say that entering your User Name and Password for either your incoming or outgoing server authentication is optional, but it is required when setting up Workspace email.If the port is orange, you need to select SSL in your account settings. If the port is in black, SSL needs to be unselected.Go to your Email Setup Center, look under Email Server Settings to get your port options.Check and update your account settings in Apple Mail.Be sure you are using the correct server address, with the correct POP or IMAP setting.Go to your Email Setup Center, look under Email Server Settings to get your correct server addresses.If you need to change the account type, set up a new account from scratch, using the correct IMAP or POP settings.If you also see Incoming Server (IMAP), you should use IMAP to set up your account. If you see only Incoming Server (POP3), you must use POP to set up your account.Go to your Email Setup Center, look under Email Server Settings.Update your account settings in Apple Mail.If still unsuccessful, reset your password.If unsuccessful, double-check your email address with your account administrator, and try again.Go to, and log in with the email address and password you used to set up your account.If you cannot access your email on Workspace webmail, your email account may be email client accessible only. If you need immediate access to your email account, log in through Workspace webmail.

If you’re having trouble with receiving or sending your Workspace email, using Apple Mail on Mac, see below for some helpful troubleshooting steps.

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